Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Shannon Miller discusses domestic safety, real-world risk, and how the cybersecurity community can play a role in reducing ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Abstract: Demand response (DR) programs aim to improve grid reliability, reduce customer costs, and manage building energy demand. However, coordinating autonomous DR in grid-interactive buildings ...

Brand voice is the distinct personality of your business in written and spoken communication. This guide breaks down how to define, document, and scale your voice to build trust and drive revenue, ...