The list of co-conspirators included Leslie Wexner, the retail magnate behind The Limited and Victoria’s Secret stores.

Out-of-home delivery service InPost has collaborated with eBay to offer consumers the option to send and receive parcels via the delivery brand’s lockers and parcel shops. The partnership allows ...

Your approach to customer service can play a big part in the success of your business. There are plenty of ways to handle customer service, but the strategies behind them can be broadly described as ...

Ebay is focusing on AI’s ability to enhance personalization both during customer visits to the site and prior. The company started using generative AI to personalize U.S. emails via its customer ...

Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product ...

eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel a purchase, you’re having trouble tracking an order, or a seller shipped the ...

Next, explain why you're leaving, and then click Submit. Soon after, eBay will email you to confirm it's closed or to request more information to finalize the closure. This article explains how to ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

On Jan. 13, narrow-moat eBay revealed an agreement to acquire Caramel, a vehicle-related software provider. Terms of the deal—which is expected to close in the first quarter of fiscal 2025—weren’t ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...