Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

AI’s promise is not the hours it saves, but the options it creates. New research from the McKinsey Global Institute suggests ...

Most graduates are told not to use AI, then show up to jobs built around it, and it's on founders to close that gap before it ...

Legendary Jamaican sprinter Shelly-Ann Fraser-Pryce reflects on her journey from being an Olympic champion to motherhood and ...

Despite AI's rapid progress, a new study reveals the human brain's clear advantage in adaptability, mastering multiple tasks ...

Taiwan Semiconductor Manufacturing Company ( TSM 3.44%) isn't an AI stock in the traditional sense, but it's one of the more important companies in the space. As the world's leading third-party ...

Depending who you ask, AI-powered coding is either giving software developers an unprecedented productivity boost or churning ...

Initially anxious, Knyhiem said he remained calm, reset the system, and continued. He credited the encouraging words and ...

Logistics UK has announced the winners of its 2025 Logistics Awards, with Lee Thompson-Halls, fleet transport manager at ...

Charlotte Dujardin said it was ‘a real buzz’ to be back riding at the London Horse Show today, following her one-year ...

Golden Retrievers get all the love, but are they really the best? Sure, they’re friendly and playful, but so are plenty of other breeds, some of which outshine Goldens in ways most people don’t ...

So, you’re an executive officer (XO) — now what? Several key responsibilities fall within your scope, whether at the ...