WLWT got an exclusive look into the program and how it's providing comprehensive care for both victims and their families.

This week will be another short week at the senior center due to the holidays. Monday we will have all of our regular ...

The collaboration between one of the nation's leading healthcare providers and the non-profit organization that brings live and recorded music to the bedside of patients, families and caregivers in ...

February 2022, Paper: "There is growing evidence that business training for micro-entrepreneurs can be effective. Typically, such training is offered in-person and is thus often expensive to deliver ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Your Medicare, Medicaid or Affordable Care Act coverage won’t vanish during the government shutdown, but changes to some benefits and fewer government workers to help could still disrupt care for ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

As the Flintridge Center in Pasadena recently celebrated a major milestone, the graduation of its 50th cohort from its transformative Apprenticeship Preparation Program, here’s a glimpse into its ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

“We’re hoping to make that job a little bit easier,” CEO and co-founder Ben Sanders says. “Because we’re now able to resolve a huge chunk of these non-emergency calls, that means that dispatchers can ...