Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

Alan Quayle wanders the world helping people gain an edge in high tech. His 29 year career spans BT, Lucent (now Nokia), Cambridge Technology Partners (now Atos Consulting), founding Teltier (one of ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Analyst John Malone explains how list-price stability, discounting, lifecycle transitions and bundle restructuring really ...

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI ...

There’s been a massive, forecasted increase in customer interactions automated by AI agents. Measuring the resultant ROI is not easy.

Zoom is well known as a unified communications and collaboration (UC&C), UC as a Service (UCaaS) and contact center as a service (CCaaS) vendor. In September 2023, Zoom launched Zoom AI Companion, a ...

One of the primary sales pitches that CCaaS vendors give to prospective customers with customer-facing demands is that AI can be used to provide a fulfilling experience to the people who need a ...