Both in the office and in our personal lives, it is safe to assume that we will encounter difficult people. The key is to brace ourselves with easy-to-apply strategies so that we remain as calm and ...

No matter where you work or what your role is, at some point, you’re going to encounter a difficult person. Maybe it is a colleague who constantly interrupts, a micromanaging supervisor, a ...

Fawning is an “extreme form of people-pleasing” that some people do when they have trouble pushing back on their colleagues, psychologist Adjoa Osei says. It often means “disregarding your own limits, ...

The walk-in medical clinic was about to close for the day when Susan Biali got a call from one of her longtime patients. Could the doctor please hang in a bit longer? The caller was feeling very ill ...