InfoQ

AWS Launches New Contact Flow APIs for Amazon Connect

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Tealium enables AI-powered contact center solutions with Amazon Connect integration

New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact centerSan Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new ...
No Jitter

No Jitter Midroll: Amazon Connect Brings Gen AI-powered Summaries to Agent Workflow

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...
Nasdaq

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Tealium Inc.: Tealium enables AI-powered contact center solutions with Amazon Connect integration

New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact centerSan Diego, Dec. 04, 2025today announced its new integration capability with Amazon Con ...