Utilizing skill-based workforce management ties business and people strategy together. Don’t get overly distracted, however; that’s the statistician’s world. It’s a look in the rear-view mirror. But ...

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

A Fluid Workforce Model is a strategic framework that treats talent as a variable resource rather than a fixed overhead. Instead of relying solely on a headcount of permanent staff, companies build a ...

There's been much talk recently of AI agents being treated as a form of 'digital labor' that supplements — or even partially replaces — the human workforce. But does this mean, by extension, that HR ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

AHA's 2026 Workforce Scan highlights six pressures that will define workforce strategy in the coming years: financial stress that limits flexibility; demographic shifts that increase demand; rapid ...