LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. LivePerson announced on Aug. 25 that it is working with ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

MARKHAM, Ontario--(BUSINESS WIRE)--Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) ("Sangoma"), a trusted industry leader offering businesses a choice of on-premises, cloud-based, or hybrid ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Today’s agency interactions with citizens and individuals go far beyond the traditional phone call. Modern agencies operate in an omnichannel environment with voice, chat platforms, text messaging, ...